Quick Tips for Troubleshooting Common Suitcase Problems

I. Pull Rod

When the lever Jamming If the telescoping mechanism does not extend or retract smoothly, do not force it. Applying excessive force may cause the internal components of the pull rod to jam, resulting in irreparable damage that renders the item unusable and disrupts your travel plans.

An effective solution is to apply a small amount of rust inhibitor, lubricant, or edible oil to the joint (seam) of the pull rod. After allowing it to lubricate for a few minutes, try opening and closing the pull rod again to quickly resolve the jamming issue.

II. Walking Wheel

（ 1) If you notice significant resistance or uneven movement when pulling a rolling suitcase, it may be due to hair or other small debris tangled in the wheel bearings. Try carefully removing the obstruction, then apply a thin layer of lubricant or cooking oil to the wheel bearings.

（ 2) If the wheels become loose and there is a risk of them falling off, do not continue to use the damaged wheels for towing. Instead, temporarily lift and carry the device using the main handle, and once convenient, tighten the wheels with a Phillips screwdriver. Simply screw it onto the back.

（ 3) Our company’s trolley cases are equipped with detachable, quiet wheels that can be quickly removed and replaced. If the above-mentioned methods fail to resolve the issue, please contact our after-sales service center for assistance.